PRIVACY POLICY

At CHASHA Online, operating the Chaa Wellness / CHàA brand and website, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect information when you visit or purchase from https://chaawellness.com/.

1. Information We Collect

When you place an order or interact with our website, we may collect:

Full name

Mobile number

Email address

Billing address

Shipping address

PIN code

Order details

Payment transaction information

Customer service communications

Information voluntarily provided through forms or enquiries

2. Payment Information

Payments may be processed through third-party payment providers such as CCAvenue.

We do not intend to store complete debit card, credit card or banking credentials on our website.

Payment information may be processed directly by the relevant payment service provider in accordance with its privacy and security practices.

3. How We Use Your Information

We may use your information to:

Process and fulfil orders.

Arrange delivery.

Communicate order updates.

Process refunds or cancellations.

Respond to customer enquiries.

Provide customer support.

Improve our website and products.

Prevent fraudulent or unauthorized transactions.

Meet applicable legal and regulatory requirements.

Send promotional communications where permitted and where applicable.

4. Sharing of Information

We may share necessary information with trusted service providers such as:

Payment gateways.

Courier an

Website/service providers.

IT and technical service providers.

Customer support providers.

Government or regulatory authorities where legally required.

We do not sell your personal information as a business practice.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand website usage and provide a better customer experience.

You may be able to control cookies through your browser settings.

6. Data Security

We take reasonable measures to protect customer information against unauthorized access, misuse, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

7. Data Retention

We may retain customer and transaction information for as long as reasonably necessary to fulfil the purposes described in this policy, provide customer support, maintain business records and comply with applicable legal requirements.

8. Third-Party Services

Third-party services used by our website, such as payment gateways, courier providers, analytics providers or other service providers, may have their own privacy policies.

We encourage customers to review the privacy policies of such third parties where applicable.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or legal authorization.

10. Your Rights

Subject to applicable law, you may contact us regarding your personal information, including requests concerning access, correction or deletion where applicable.

11. Changes to Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be published on this page with an updated effective date.