REFUND, RETURN & CANCELLATION POLICY

At CHASHA Online, we aim to provide quality skincare and personal-care products to our customers.

Please read this policy carefully before placing an order.

1. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched.

Cancellation requests can be made by contacting us at:

Phone: +91 9819761187

Email: ishandawer@gmail.com

Once an order has been dispatched, cancellation may no longer be possible.

2. Damaged Products

If your package arrives damaged, please contact us as soon as possible after delivery.

Customers should provide:

Order number.

Photographs of the outer packaging.

Photographs of the damaged product.

Unboxing photographs/video, where available.

Description of the issue.

Our team will review the claim and determine the appropriate resolution.

3. Incorrect Product

If you receive a product different from the product ordered, please contact us promptly.

After verification, we may provide an appropriate resolution, which may include replacement or refund.

4. Defective Product

If you believe a product has a manufacturing defect or other product-related issue, contact us with the order details and relevant photographs.

The matter will be reviewed by our team.

5. Hygiene & Cosmetic Products

For hygiene and safety reasons, opened or used skincare/cosmetic products may generally not be eligible for return unless the product is damaged, defective or incorrectly supplied.

Products should not be returned without contacting us and receiving instructions.

6. Refunds

Where a refund is approved, the refund will generally be processed through the original payment method or another appropriate method.

The time taken for the amount to reflect in the customer's account may depend on the payment gateway, bank or financial institution.

7. Refund Eligibility

Refunds may be considered in situations including:

Order cancelled before dispatch.

Incorrect product supplied.

Product damaged during delivery.

Verified defective product.

Other circumstances approved by CHASHA Online.

8. Non-Refundable Situations

Refunds may not be provided for:

Change of mind after using a product.

Products that have been opened or used, except where applicable for damaged/defective/incorrect products.

Incorrect address provided by the customer.

Customer refusing delivery without a valid reason.

Products damaged after delivery due to improper handling or storage.

Failure to follow product directions.

9. Shipping Charges

Original shipping charges, where applicable, may not be refundable unless the refund is due to an error attributable to us or another circumstance approved by us.

10. Return Shipping

Where a return is approved, we will provide instructions regarding the return process.

Customers should not send products to an address without first contacting us.

11. Refund Processing

Once the refund is approved, we will initiate the refund within [X] business days.

The actual time for the funds to appear may depend on the customer's bank/payment provider.