1. TERMS & CONDITIONS

Welcome to Chaa Wellness, operated by CHASHA Online.

By accessing or using our website https://chaawellness.com/, purchasing our products, or using any services provided through the website, you agree to be bound by these Terms & Conditions.

Please read these terms carefully before using our website.

1. About Us

Legal Entity Name: CHASHA Online

Brand: CHàA / Chaa Wellness

Website: https://chaawellness.com/

Contact Number: +91 9819761187

Email: ishandawer@gmail.com

Registered/Business Address: 419 E,Joshiwdi,Kalbadevi Road, Marine Lines east,Mumbai

PIN Code: 400002

Country: India

2. Use of Website

You agree to use this website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities.

Attempt to gain unauthorized access to the website.

Copy, reproduce or distribute website content without permission.

Interfere with the security or operation of the website.

Provide false or misleading information while placing an order.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, sizes, quantities and other information displayed on the website are accurate.

However:

Product colours may appear slightly different depending on your device or screen.

Packaging may occasionally change due to manufacturing or regulatory requirements.

Product images are for representation purposes and actual packaging may vary.

We reserve the right to correct genuine errors in product information or pricing.

4. Skin Care Products

Our products are intended for cosmetic, skincare and personal-care purposes.

Customers should read the product description, ingredients and directions of use before purchasing.

If you have known allergies or sensitivities, please review the ingredients carefully before using a product.

We recommend performing a patch test before using a new skincare product.

Discontinue use if irritation or an adverse reaction occurs and seek appropriate professional advice where necessary.

5. Orders

When you place an order on our website, you agree to provide accurate and complete information.

An order is considered accepted only after payment has been successfully received and the order has been confirmed by us.

We reserve the right to cancel or refuse an order in circumstances including:

Product unavailability.

Incorrect product pricing or information.

Suspected fraudulent transactions.

Incorrect or incomplete customer information.

Delivery limitations.

Other circumstances beyond our reasonable control.

If an order is cancelled after payment has been received, the eligible amount will be refunded according to our Refund & Cancellation Policy.

6. Product Pricing

All prices displayed on our website are in Indian Rupees (INR/₹).

Applicable taxes/GST and other charges, where applicable, will be displayed during the purchase process.

We reserve the right to change product prices at any time without prior notice. Price changes will not affect orders that have already been confirmed.

7. Payments

Payments may be processed through third-party payment service providers, including CCAvenue, or other payment methods made available on the website.

We do not store complete credit/debit card details on our website.

Customers must ensure that the payment information provided is accurate.

8. Shipping & Delivery

Orders will be shipped to the address provided by the customer at the time of checkout.

Delivery timelines are estimates and may vary depending on location, courier availability, weather, public holidays, logistical issues or other circumstances beyond our control.

Please refer to our Shipping & Delivery Policy for complete information.

9. Returns & Refunds

Returns, cancellations and refunds are subject to our Refund, Return & Cancellation Policy.

Customers should inspect the package upon delivery and contact us promptly if the product received is damaged, incorrect or defective.

10. Intellectual Property

All website content, including:

Brand names

Logos

Product photographs

Product descriptions

Graphics

Designs

Text

Videos

Website layout

belongs to or is used with permission by CHASHA Online and may not be reproduced, copied or commercially used without prior written permission.

11. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the content, availability, security or privacy practices of third-party websites.

12. Limitation of Liability

CHASHA Online shall not be responsible for losses arising from circumstances beyond our reasonable control, including courier delays, technical failures, payment gateway interruptions, natural disasters, or other force majeure events.

13. Changes to Terms

We reserve the right to modify these Terms & Conditions from time to time.

Updated terms will be published on this page with the revised effective date.